Frequently Asked Questions
Everything you need to know about enhancing your home environment.
What is the standard shipping time for BOROUX orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Do you offer a satisfaction guarantee on your products?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
Are BOROUX filtration systems easy to install?
Absolutely. Our products are designed for tool-free assembly and come with comprehensive step-by-step guides to ensure you can set up your system in minutes.
How often should I replace my system filters?
For optimal performance, we recommend replacing your filters every 6 to 12 months, depending on your local water quality and daily usage volume.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Is your packaging eco-friendly?
Sustainability is a core value at BOROUX. We use recyclable materials for our shipping boxes and minimize plastic waste in our packaging whenever possible.